Delete Your Account & Data
Plum App, Inc. — Effective date: June 25, 2026
You can delete your Plum account and the personal data associated with it at any time. There are two ways to do this.
Option 1 — Delete in the app
- Open the Plum app and sign in.
- Go to your Profile, then open Settings.
- Select Delete Account and confirm.
Your account and associated data will be removed as described below.
Option 2 — Request deletion by email
If you cannot access the app, email us from the address associated with your Plum account and we will process your deletion request:
Use the subject line "Delete my account" so we can identify and verify your request quickly.
What Gets Deleted
When your account is deleted, we remove your personal data, including:
- Your account and profile information (name, email, password).
- Your photos and verification selfie.
- Your questionnaire answers, including your ideal-match description.
- Your messages and your matches.
What May Be Retained
We may retain a limited amount of information for a limited period where we are required to do so to meet legal, safety, security, or financial obligations, or to resolve disputes. Any such information is kept only as long as necessary and is then deleted.
Timing
Account deletion begins as soon as your request is confirmed. Most data is removed immediately, and remaining personal data is deleted within 30 days, except for the limited information described above.
Questions
If you have any questions about deleting your account or data, contact us at hello@theplumapp.com. For more on how we handle your information, see our Privacy Policy.